Terrible experience

Terrible experience.

I rented a vehicle from sandton, gautrain branch 0n the 31 may 2022 and returned the vehicle on the 4th of June. Upon the pre-trip inspection, I was made aware of the a tiny chip on the right hand side of the front windshield which the lady assistant assured me that I I should not worry about it as this has been there for a while. Bringing the vehicle back, I then was told by the other male assistant that I had to sign a claim form as a matter of "just standard protocol". This was despite me having to have had windscreen and Tyre weaver on my rental. Now my deposit has since been held over a chip which I was told it had been there beforehand. Then now told I have to wait for I don't know how long for the payment. I have used europcar before but, I don't know if I'll ever use them ever again. Not after this stressful situation.