Terrible Customer Service.

I am utterly disappointed by the service received from Europcar. I got into an accident while driving a Europcar rental followed all protocols gave 3dr party insurance details, paid excess + admin + assessment fees and provided all requested documentation and cooperated fully, but more than two months later to date 16 April 2026 and multiple follow ups from my side and only received feedback multiple times to wait for an update. I have not received an update to when I can expect a full refund but rather received a emailing asking to follow up after a further more 14 days.