Tardy service and still poor attitude

I was arriving on a 8 am flight from CPT at ORT and this service was scheduled to pick me up to Pretoria. Our flight was 24 min late.. I looked at arrivals and there was no one and because no one called to check where I was, I went to their offices at ORT. After being sent upstairs only to find that there is no service desk and one of the drivers walking back with me to the desk, there was another wait as the call centre took time to provide answers. After a while I am told to wait - driver coming. He finally shows up strolling. I am now very late and frustrated and I ask him where has been and why a stroll under the circumstances. As we get into the car, he is telling me off about confronting him. He does not look for me, I should look for him, he tells me. Why he did not call, I ask. he called his office, that is all I get. As I write this he has not taken responsibility for the delay and he is angry that I am angry. I use service of this nature regularly, the smallest companies never give such poor service. I also expect an apology and not a bad attitude.<br> <br>