Taken for a ride.

Very angry. I booked and received a car from OR Thambo branch. While traveling to my destination I realized there was very little petrol in the tank. I phoned and was advised they would make a note on my contract. They charged me to refuel. I wrote and explained that I did not receive fuel and after having traveled less than 150kms had to put fuel in and reminded them that I didn't receive fuel. Their response a copy of a handwritten log showing the refueling when I returned vehicle. No mention of the fact that I received car with empty tank.