kW
kerry W

1 reviews | Active since May 2015

12 May 2015, 10:48

Surplus charges for foreigners surprise

I rented a car from Europcar and when picking it up said I didn't want any extra insurance. I get my bill and it says that I had the superior waiver coverage, not even the standard. I contacted them and they said it was because international drivers have to get the surplus coverage unless they have international insurance. I do have coverage through my credit card, so I sent them the paperwork to prove it, but they wouldn't take off the charges. <br> <br> IF SOMEONE HAD ASKED OR TOLD ME THIS BEFORE HAND I WOULD HAVE GLADLY PROVIDED PROOF OF COVERAGE. What a ****.

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Replies (1)
Europcar
Europcar's reply15 May 2015, 10:27
Official
Hello blondie44,

Thank you for bringing your query to our attention, please be advised that we are currently investigating the matter & will revert back to you as soon as possible.

Yours Personally
Calvin May