Supervisor had a very bad and unhelpfull attitude.

Besides the point that this rental company is one of the most expensive in the country and takes a huge deposit, the service is shocking and I took a video to proof this, but surely they have CCTV cameras for head office to watch if they interested. We arrived at the rental offices of Europcar on 17 January 2019 at 9h15 , Cape Town airport. As the Kulula flight from Johannesburg was delayed that morning my husband ran extremely late for a very important business meeting we specially flew in for. As the queues were extremely long we knew we had to ask for help as this was going to take a while and we are going to run seriously late. They have a VIP section and there were only 2 customers to be helped. We waited and when they finished up with those clients we went to ask if they can please help us as we pre-booked with Discovery and explained to them our dilemma of running late. The people at the VIP desk then said we must first get permission from the supervisor Rashid. Why he is a management position I really don’t know. He was arrogant and even after we explained the situation he said there is nothing he can do. That is the policy, that section can only help certain customers. We knew if they really wanted to help they could have. There was no-one in the queue any longer and that two personnel members could have helped us. We have been renting cars from Europcar for as long as I can renumber and on a regular basis. This was however our very last time. Rashid solely changed how feel about this company.