SP
Shirley P

1 reviews | Active since Jan 2016

06 Oct 2023, 15:59

*****sters, ****med

I rented a car from last week Saturday. I advised the consultant I want a cheaper car he advised there are no group B cars but will assist. He later advised the deposit will be +-R9000, I told him I don't have that much. He managed to get me a smaller car and advised the cost will be R1300 excl vat. The rental amount will be deducted from deposit of R7300.

I was not issued a rental agreement. I completed a form thay needed my business details, Monday I returned the car only to receive my Invoice Wednesday and I was billed +-R3400??? I queried the invoice and was referred back to the branch, I was advised about kilometers and that i was only given 400km.. this was never brought to.my attention. The consultant advised that unfortunately they won't entertain my query.

It's Friday, I have still not received any feedback nor have I gotten my money back. I called and I was advised it takes 7days?? All agreements with these people you hear when you follow up.

Why was this not mentioned 😐? Were ****** and cheated. Why should I wait 7days for my money??

0
Replies (1)
Europcar
Europcar's reply06 Oct 2023, 16:40
Official
Good day

Thank you for bringing your query to our attention, please be advised that we are currently investigating the matter & will revert back to you as soon as possible.

Kind regards
Europcar