1 reviews | Active since Jan 2016
*****sters, ****med
I rented a car from last week Saturday. I advised the consultant I want a cheaper car he advised there are no group B cars but will assist. He later advised the deposit will be +-R9000, I told him I don't have that much. He managed to get me a smaller car and advised the cost will be R1300 excl vat. The rental amount will be deducted from deposit of R7300.
I was not issued a rental agreement. I completed a form thay needed my business details, Monday I returned the car only to receive my Invoice Wednesday and I was billed +-R3400??? I queried the invoice and was referred back to the branch, I was advised about kilometers and that i was only given 400km.. this was never brought to.my attention. The consultant advised that unfortunately they won't entertain my query.
It's Friday, I have still not received any feedback nor have I gotten my money back. I called and I was advised it takes 7days?? All agreements with these people you hear when you follow up.
Why was this not mentioned 😐? Were ****** and cheated. Why should I wait 7days for my money??
Thank you for bringing your query to our attention, please be advised that we are currently investigating the matter & will revert back to you as soon as possible.
Kind regards
Europcar
Thank you for bringing your query to our attention, please be advised that we are currently investigating the matter & will revert back to you as soon as possible.
Kind regards
Europcar
