1 reviews | Active since May 2017
*****s your money and lies.
<p>I rented a car through Europcar back in May. When I got there I waited TWO hours because they confused my booking with someone else. I was patient and calm and understand that people make mistakes.</p> <p>I pay a deposit of R1400 which is supposed to be RETURNED to me, however the petrol will be taken off the deposit.</p> <p>They then take me to a car after waiting for two hours that is not roadworthy. I told them I simply could not wait anymore and they said they would replace the car the next day. </p> <p>I hardly drove in that car as I had it for one day. Anyway - I got the second car. I used about half a tank which I assumed would cost about R200 - R300.</p> <p> </p> <p>After about three weeks of returning the car I still had not recieved my deposit. I called multiple times with them telling me they will call customer service and sort it out. I call again today in a rage because I simply cannot wait for my money ANY longer it has been nearly 2 months!!</p> <p>I ask them how much money is owed to me and they tell me R735. Are you kidding?? They proceed to tell me I drove 435kms in that car which is an ENTIRE tank??? I know I didnt! I asked them for proof and they said they cannot provide proof.</p> <p> </p> <p>Bottom line. If I eventually ever recieve my money, they are still *****ing from me and lying. DONT USE THIS COMPANY. They will lie and trick you.</p> <p>I will be sure to spread the word.</p>
Dear Katherine
Thank you for bringing your query to our attention, please be advised that we are currently investigating the matter & will revert back to you as soon as possible.
Yours Personally
Europcar - Customer Service
Dear Katherine
Thank you for bringing your query to our attention, please be advised that we are currently investigating the matter & will revert back to you as soon as possible.
Yours Personally
Europcar - Customer Service
