CG
Christo G
1 reviews | Active since Jan 2013
18 Apr 2016, 06:57
Standing outside for a hour with nobody showing up
It all started yesterday when I contacted the call centre to request a booking for the Branch at George airport<br> Once the booking was confirmed I asked the lady do they open at 6AM, she said yes. Ok Great so this morning I get there at 6 AM this morning only to find out they open at 6:30AM. it is now 6:55 An there is still is nobody here what pathetic service is this if your trading hours state you open at 6:30 ? Whilst all the other Car companies are open for business. PETHETIC!!!
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Europcar's replyOfficial
20 Apr 2016, 12:16Hello Fu3ll123,
Thank you for bringing this to our attention.
Kindly accept our sincere apologies for the inconvenience caused and lack of communication.This will be addressed with the call centre as well as our branch to ensure that we provide a consistent service and stay true to our brand promise.
Yours personally,
Calvin May
Thank you for bringing this to our attention.
Kindly accept our sincere apologies for the inconvenience caused and lack of communication.This will be addressed with the call centre as well as our branch to ensure that we provide a consistent service and stay true to our brand promise.
Yours personally,
Calvin May
Europcar's reply20 Apr 2016, 12:16
Official
Hello Fu3ll123,
Thank you for bringing this to our attention.
Kindly accept our sincere apologies for the inconvenience caused and lack of communication.This will be addressed with the call centre as well as our branch to ensure that we provide a consistent service and stay true to our brand promise.
Yours personally,
Calvin May
Thank you for bringing this to our attention.
Kindly accept our sincere apologies for the inconvenience caused and lack of communication.This will be addressed with the call centre as well as our branch to ensure that we provide a consistent service and stay true to our brand promise.
Yours personally,
Calvin May