SORT THIS OUT URGENTLY

I spoke to Kelly Lee in the morning of 1st of Jan. I initialLY booked for 1 day and wanted to extend by a few hours. Kelley told me if i bring it before 12 i will not be charged extra, she even told me that the system was not giving her an option to charge me extra.<br> <br> However i was charged an extra R566.50 for the extra 2 hours after being promised i would not be charge.<br> <br> Please urgently rectify and put the money back in my credit card<br> <br> 455966 LOG NUMBER<br> *** reservation number<br> <br> I would suggest you listen to the call recording between her and I<br> <br> <br> <br> <br> The below was the reply i got . SO CLEARLY NO INVESTIGATION TOOK PLACE BECAUSE YOU DID NOT LISTEN TO MY CALL!! I WILL FIND OTHER AVENUES TO COMPLAIN UNTIL I GET MY MONEY BACK.. SOCIAL MEDIA YOU NAME IT.!!!!! <br> <br> <br> Dear Mrs <br> <br> Thank you for your prompt response to this matter.<br> <br> It with regret to inform you that calls are not recorded at our branches only at reservations ,this matter was escalated to the branch manager whom then spoke to the rental agent who stated she advised a return time of 09h30 will not cause an additional day to be charged.<br> <br> I trust you fill this in order.<br> <br> Yours personally,<br> Calvin May<br>