1 reviews | Active since Oct 2016

13 Oct 2016, 14:27

Something Fishy....!

<p>As a diamond member of DiscoveryVitality I am due to get a 35% discount when hiring a car through Europcar. Surprisingly this is not the case! On getting a quote directly from Europcar on their site it was cheaper than getting the quote I received for the same car, for the same period through Europcar via Kulula.com - which supposedly included my 35% discount!!! Turns out the prices are hiked up before the discount is taken off.. making it a completely joke and in fact more expensive!!! I'm interested to know what other Vitality discounts are a ****...</p> <p>On contacting Discovery Vitality via FaceBook messanger, they were incredibly unhelpful, talking in circles as an attempt to avoid the issue. Europcar are supposidly looking into this. We will see</p> <p> </p> <p>...further to this everytime I hire a vehicle through Europcar they charge me refueling and fuel fees despite me always filling up the car at the airport on return... I then have to go through the rigmaral of contacting them to get the refund due to me! I wonder how many people they do this to that can't ben bothered to claim the refund back?!?!?!</p> <p>Just a note to all of you out there...</p>

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Replies (3)
Europcar
Europcar's reply14 Oct 2016, 07:29
Official

Dear Simone

Thank you for bringing your query to our attention, please be advised that we are currently investigating the matter & will revert back to you as soon as possible.

Yours Personally

Calvin May

's update05 Nov 2016, 08:26
Reviewer Update

...and silence!.....

's update09 Nov 2016, 15:29
Reviewer Update

...still waiting!... won't be using Europcar again... Just booked with Tempest, So far so good & I got the discount owed to me ;)