S.K.E.L.Ms!

Tempest Car Hire at Cape Town International Airport has the most shocking customer service and they are *****s as well on top of it!

When I got there after landing in Cape Town International I had such a struggle with the woman supposed to assist us. My friend tried to help out by sending her the email of my booking. The woman wrote down her email address on paper to send it to and my friend asked her to just check because Gmail wouldn't accept the email address. My friend, who is deaf, eventually tried to explain that the email address has got to be wrong because "mail delivery failed" notifications were received every time. The woman then shouted at her in front of everybody in the entire place insisting that nothing is wrong with the email address. It was shocking that a customer gets shouted at and it put a very sour note to our first day of vacation.

On the day I returned the car a lady walked around the car with me and checked and confirmed that everything looks good before I handed her the keys. Later that day I receive an email that there is front left bumper damage!! Which there was not! My friend and two sons walked around with me to check as well. This is so shocking, I have never experienced such a bad experience with any company. This is just S.K.E.L.M, they want to make up things to keep your deposit!