DF
Dietmar F
1 reviews | Active since Nov 2012
26 Sept 2022, 13:43
Shocking Service & Careless Attitude
Agent forgot to return my driver's license and didn't notice for more than 24 hours. I was almost prevented form boarding my flight back home due to lack of ID. Upon querying the Lanseria branch, they admitted to holding the document, Numerous phone calls yielded no results other than various unkept promises of getting back to us. More phone calls 4 days after the event yielded a "I am on it" response from Larato. Several hours later still no courier details. I consider this shocking service and a careless attitude, given the importance of the document.
Helpful (0)
Replies (2)0
Replies (2)DF
Dietmar F's updateReviewer Update
26 Sept 2022, 15:30The Lanseria branch manager called to apologise in response to this complaint. He did however not even bother to check on the process of getting my license back to me. This, after yet another full day has passed with exactly zero action. Talk, talk, talk. I see a complete lack of understanding of the situation by the manager, no sense of urgency and incompetence. Is there ANYBODY within Europcar (perhaps in headoffice) who can handle the simple task of sending my license to Cape Town with a courier??????????????
DF
Dietmar F's update26 Sept 2022, 15:30
Reviewer Update
The Lanseria branch manager called to apologise in response to this complaint. He did however not even bother to check on the process of getting my license back to me. This, after yet another full day has passed with exactly zero action. Talk, talk, talk. I see a complete lack of understanding of the situation by the manager, no sense of urgency and incompetence. Is there ANYBODY within Europcar (perhaps in headoffice) who can handle the simple task of sending my license to Cape Town with a courier??????????????
Europcar's replyOfficial
26 Sept 2022, 15:54Good day
Trust you are well
Thank you for bringing this matter into our attention. Kindly accept our apologies for any inconvenience caused.
One of our agents will contact you shortly.
Kind regards
Europcar
Trust you are well
Thank you for bringing this matter into our attention. Kindly accept our apologies for any inconvenience caused.
One of our agents will contact you shortly.
Kind regards
Europcar
Europcar's reply26 Sept 2022, 15:54
Official
Good day
Trust you are well
Thank you for bringing this matter into our attention. Kindly accept our apologies for any inconvenience caused.
One of our agents will contact you shortly.
Kind regards
Europcar
Trust you are well
Thank you for bringing this matter into our attention. Kindly accept our apologies for any inconvenience caused.
One of our agents will contact you shortly.
Kind regards
Europcar