Shocking service at Cape Town Airport branch

The service at your Cape Town airport Branch is atrocious. I waited 45min in a queue on 29 October to be served by one of your consultants. In the meantime they were laughing and talking to each other, some went out of the building to talk on their cellphones, and the one that eventually assisted me took about 15min walking from the door (obviously she was on a lunch break) to her workstation, stopping along the way, chatting to collogues etc. It took her another 15min to get my car ready which was pre-booked through my travel agency. Because of all these delays I was late for my meeting in town. It almost took just as long to get my rental as flying to Cape Town. I need to mention that the queue at that stage was almost out of the door, probably around 12 people behind me, many of which were internationals. When I finally got my vehicle I requested to speak to the manager on duty. After waiting for another 5 minutes I decided to leave. Your customer service sucks.