SHOCKING SERVICE

I rented a car from Europcar Malelane during the easter weekend on Saturday 04/04/2015. The agreement was that I would return the car on Monday 06/04/2015 to the Centurion branch, when I collected the car on Saturday we inspected it together with the branch Manager 'Sarah' the car had two scratches on the right side of it. we noted the scratches and concluded. I returned the car to Centurion branch on the following Monday as agreed to the Centurion branch which is situated at the Protea hotel. The car was in the same condition as when I got it. I was notified that there was noone from Europcar to inspect the car but I should leave the car and keys. On 07/4 and 08/04 Malelane branch was still calling me to find out if I had returned the car yet, while Centurion branch had acknowledged receipt of the car and insisting that the car was returned with a scratch on the left front bumper but never produced proof of that damage. Up until today I have no idea how much Europcar is charging me or when they will refund my deposit. When I ask Syylvia the consultant at the Centurion branch she refers me to Sarah at Malelane branch who refers me back to Centurion. This is the worse service ever