HR
Herber R

1 reviews | Active since Dec 2014

10 Jun 2016, 10:56

Shocked and Disgusted!!!!!

<p>Never, ever will I hire from them again.</p> <p>I challenge the personell of Europcar to call me!!!!</p> <p> </p> <p>On my honeymoon to the Cape I hired a car for Europcar at the Cape Town International Airport.</p> <p>After returning the car, I received a call stating that the car had been in an accident.</p> <p> </p> <p>I had gone through the car, with the inspector, upon its return, and we both found nothing to be amiss. Thus this allegation didnt make sense at all.</p> <p> </p> <p>During said call I stated the above and was informed that an investigation would be done.</p> <p>After a week of absolute silence, I gave them a call, only to hear that NOW there was no damage to the car but a deduction of R840 was made, due to me driving a 1500km. </p> <p> </p> <p>I disputed this and stated that I had taken pictures of the millage and had only driven 583km. </p> <p>So where has the 1000km come from????</p> <p>Why am I firstly accused of being in an accident, only for this allegation to later dissapear, and the once again falsely accused of driving more that a 1000km???</p> <p> </p> <p>I once again challenge the personell give me a call, lets have this sorted.</p>

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Replies (1)
Europcar
Europcar's reply13 Jun 2016, 07:15
Official
Thank you for bringing this matter to our attention. Kindly note an investigation is underway with the branch manager to establish the nature of the damage and the km you have been billed for. Thank you fro your patience in the interim of our investigations and i will revert back to you once the matter has been resolved. Yours personally, Calvin