1 reviews | Active since Feb 2017

28 May 2019, 11:36

Shameless Cash Grab for Fine Admin Fee.

I rented a car to drive from Port Elizabeth to George this december. I received a fine on the rental car while driving.. Europcar then charged me a R400 admin fee to transfer the fine!!!! It literally takes a few minutes to transfer a fine on AARTO. I would have even done it myself if I was notified. What kind of people are employed at this company that require R400 to click a few buttons?

Is Europcar SO greedy for cash that you need to profit of a few mouse clicks?

Suffice to say, I will never use Europcar again as they seem unaware that a fairly transparent activity carries such a ridiculously high admin amount. For that amount of money, it would have made more sense if they actually paid the fine and debited the amount.

0
Replies (2)
Europcar
Europcar's reply28 May 2019, 14:41
Official
Good Day, 
Thank you for affording us the opportunity to look into this matter for you.
Kindly note that a customer care representative has been assigned to your case.
Thank you 
Europcar
Europcar
Europcar's reply28 May 2019, 14:44
Official
Good Day, 
Thank you for affording us the opportunity to look into this matter for you.
Kindly note that a customer care representative has been assigned to your case.
Thank you 
Europcar