bR
barry R
1 reviews | Active since Jan 2010
08 Feb 2015, 11:39
service poor
Having rented often from europcar I was dissapointed when renting last week smallest car arrived late signed and rushed off to ill father in law Had me in incorrect rate max ins etc etc when I queried agent was condesending and rude still no invoice no refund no debit uarry ross Poor Show Europcar
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Replies (1)
Europcar's replyOfficial
10 Feb 2015, 12:37Hello barros,
Dear Barry,
Please accept our sincere apology for the inconvenience with your recent rental. Your experience has prompted an investigation and I can assure you that this is not consistent with our commitment to service excellence and most certainly not the impression we want to leave with our valued customers.
Email sent to your address requesting further info regarding your booking.
Please accept our apologies for the inconvenience
Yours personally,
Craig Van Niekerk
Customer Services Supervisor
Dear Barry,
Please accept our sincere apology for the inconvenience with your recent rental. Your experience has prompted an investigation and I can assure you that this is not consistent with our commitment to service excellence and most certainly not the impression we want to leave with our valued customers.
Email sent to your address requesting further info regarding your booking.
Please accept our apologies for the inconvenience
Yours personally,
Craig Van Niekerk
Customer Services Supervisor
Europcar's reply10 Feb 2015, 12:37
Official
Hello barros,
Dear Barry,
Please accept our sincere apology for the inconvenience with your recent rental. Your experience has prompted an investigation and I can assure you that this is not consistent with our commitment to service excellence and most certainly not the impression we want to leave with our valued customers.
Email sent to your address requesting further info regarding your booking.
Please accept our apologies for the inconvenience
Yours personally,
Craig Van Niekerk
Customer Services Supervisor
Dear Barry,
Please accept our sincere apology for the inconvenience with your recent rental. Your experience has prompted an investigation and I can assure you that this is not consistent with our commitment to service excellence and most certainly not the impression we want to leave with our valued customers.
Email sent to your address requesting further info regarding your booking.
Please accept our apologies for the inconvenience
Yours personally,
Craig Van Niekerk
Customer Services Supervisor