Service non-existing at EUROPCAR

Our vehicle was fixed in the week ending 6 March 2020. Due to a delay from the valet company, we have been contacted by Wonderboom Panelbeaters to collect car at 12:00 on 6 March 2020. We have contacted Santam claims department at *** to ask them to contact Europcar to arrange that we drop of rental vehicle at the panelbeater and leave keys with the reception. Our vehicle was collected, and the rental vehicle locked and left at the panelbeater as arranged. Europcar by end of last week (week ending 13 March 2020) have not collected the rental vehicle. On Monday 16 March 2020 we have enquired on the refund of R 1600.00 They assured us that the refund will be processed and reflect in our bank account on Tuesday 17 March 2020 (latest 18 March 2020). This have not been done, as they claimed there was a problem with the bank account number. We have supp**** them again with the banking details and confirmed that a refund will be done and reflect in our bank account on 19 March 2020. The manager (Chantelle Peterson) went further to say, that if the refund is not reflecting, we should contact them urgently. No proof of payment was send as this was allegedly "impossible", only the screenshot of our payment. It is now Thursday morning 19 March 2020 and after banking details have been supp**** twice, no refund is reflecting in our bank account. Consequently due to the funds being held by Europcar, there is no money for household expenses. Management of all branches (inclusive of head office) keep on referring me to someone else, but not effectively addressing this situation. I insist that the cash is delivered to my home address in order to continue with normal course of business.