********** service

My husband was allocated a car from Europcar Meadowdale while his car was at the panel beater. The car we had for a few weeks when he was going over a bump the passengers window cracked and we returned the car to Europcar on 11 July 2024. They have not paid his deposit back for the car and it's been over a month now. Everytime we call Europcar they put us on hold and drop the call, no one wants to give us any answers around when we will receive the deposit back infact they just ignore our multiple daily calls. Probably assuming we will leave it so they can keep the deposit. What disgusting service from an international company.