Service

Worst experience so far!!!! Rented a car that had several scratches and dents that was never on the inspection report. I highlighted this in my response to them. When returning the vehicle on the 17th of December, the person receiving the vehicle, told me that the car was fine - no issues with it.

To my surprise, I received an email from Europcar on the 18th of December that there was damage to the vehicle's rim that was not noted in the inspection report. The next day I received the Tax Invoice depicting the money that they needed to be refunded.

Following up a week later on the refund, I was informed that a claim was instituted and that it will take 3 weeks to be finalised before any refund will be made. No communication from them on this regard yet.

Looking at their track history of doing the same to other clients, I will definitely not be making use of Europcar again and will advise prospective clients to be very careful in using their service.