******** & POOR SERVICE

Europcar is a ****!!! They (OR Tambo branch) gave me a car with chips on the windscreen which they did not note it on the collection receipt but when I noticed this I asked the agent to make a note of the chips on the windscreen, which he did and when I dropped the vehicle off at King Shaka airport they ignored the note that was made by their colleague and started stating that there was a STONE CHIP on the vehicle and not just a chip!!! So how am I as customer supposed to know that there is a difference between a chip and stone chip??? They ignored that I pointed this out when I was collecting the vehicle, they also ignored my written statement that I made when I dropped off the vehicle at King Shaka Airport. Now they are holding back my refund with no update about the progress of my refund. I’ve called the customer service department but they cannot assist me, I’ve also DM’d them on Twitter as they asked me to and still no response from them about my rental. I’ve been following up for more than a week now!!! This is a ****, they give a damaged car and use technical terms to cheat you off your refund!! Very bad business practice! TCF (treating customers fairly) does not exist in this company!!