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Neal N

1 reviews | Active since May 2013

24 Feb 2017, 17:46

**** - being charged for dent I did not cause

<p>I collected the hired vehicle. The attendant did NOT inspect the roof. When I returned car (after not having any incident), I am told there is a dent on the roof for which I am responsible. The vehicle is an old Renault Stepway with almost 50000kms. It has dings, ****s and dents all over. I have been show a picture taken from cctv showing attendant next to front of the car. Apparently this proves he inspected the rear of the roof?? Also pictures from cctv from a distance apparently show no dent when I collected car. When I look at the picture it looks like the roof has more waves on it than the ocean. This is all a ****!!! Contract also says limited liability of R3360. Now over and above, I am being charged a claim fee and assessment fee so total bill is close to R6000. Ridiculous. Which insurance company charges an assessment fee?? All a ****!</p>

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Replies (1)
Europcar
Europcar's reply03 Mar 2017, 08:09
Official

Dear Mr Naidoo

Thank you for bringing this to our attention.

Kindly note we will refer the matter to our Claims team who will conatct you shortly to discuss the matter in greater detail.

Yours personally,

Europcar Customer Services