TN
Tammy N

1 reviews | Active since Apr 2018

11 Apr 2018, 23:12

Safety. Use another company.

I have had the worst experience with your company. I ha e emailed You on your site several times. Called.

I rented a car in Spain. Upgraded. The car was all beat up. It was an automatic. The only one you had. I had to drive 4 hours to Alicante. And was delayed because I had to wait for the car.

I took the car. On the return I was driving on a paid road highway. It was snowing. Slush went in my windshield

Thank his I k ow how to drive in snow and have a motorcycle license.

The snow was put onto my windshield By a tractor trailer. I sprayed. T windshield with the Fluid. It froze. I was on a bridge. Where bridges always freeze faster. A tractor trailer behind me. If I put the brakes on immediately I would have slid. Tractor trailer would have jackknifed and we probably would have been off the bridge.

Not once has Any one called me or return my emails

Unacceptable. You had water as fluid I. Tour windshield Wiper fluid. I could not see anything. The windshield completely iced over. I almost died

I will be posting this to every social Media site. You have had enough time to fix the situation. Thank god I am alive.

You give us cars that Risk your customers life’s

Shame on you.

(There was not even a Spare tire in the trunk)

A horrible lifelong memorable experience From a person who rents monthly in Europe. Never again will I use your agency. And not a good thing to do to a crew member for a major airline.

We talk a lot.

0
Replies (1)
Europcar
Europcar's reply12 Apr 2018, 10:22
Official

Good day,

Thank you for your post

I note you hired a vehicle in Spain, the platform is mostly for Europcar South Africa rentals

Please provide your reservation number and email address and i will forward your complaint to Spain for a response and investigation

Thank you

Europcar SA