Safe yourself the headache and hassle - Stay away from Europcar.

Absolute pathetic service with zero customer relations or service. 1. They gave me a car with very worn back shock absorbers / suspension. They agreed to change the car but made me pay for the fuel charges involved. Why should I be penalized for them renting out unroadworthy vehicles? 2. E-toll charges - why pay an additional 15%VAT on their invoice if it is already included in SANRAL pricing. 3. Re-fueling charges - the vehicle was filled to the point of spilling/overflowing. I then drove under 10km to Europcar drop-off. The vehicle was checked-in as FULL. 3 Moths later, they deducted from my account R231-00 fueling charges! 4. One rental contract but they invoiced me twice a Document Administration Fee. 5. Upon returning the vehicle, they found a small chip on the windscreen. Unfortunately, the day the vehicle was swapped (changed the out the bad suspension car) it was raining and a quick inspection of the car was done - my own stupidity trusting a thieving company. 3 Months after completion of the rental, I received an invoice of R95-00 for repairs to the windscreen. Europcar is now threatening me with a legal action if the invoice is not settled - but they refuse to respond to any of my quires regarding overcharging my account.