*****s

I am so dissapointed with Europ car. On the 11th of august we received a courtesy car through the insurance. At Europacar, on that day we were suppose to receive a renault kwid. Car was inspected and as we were about to leave the car gave problems. We went back to explain that the car is giving problems. The lady that assisted us then booked another car for us and quickly inspected the car as we were there for long. It was our first time getting a rental car we dont know the processes. So she said the car is good to go. We left. Car is parked under a car park. Before returning the vehicle on the 15th September 2025 we took the car to the car wash. We took the car back to Europacars and now all of a sudden the car has a small scratch on it. How do we know this scratch was not there before we got the car as the second inspection was done very quickly. We never recevied any documents for the car. We were told to sign for a small scratch and we signed not knowing what is happening. Now all of a sudden we get a bill of R3299 for repairs whilst they still have our depsosit? I even read other reviews on here and it seems this is a pattern of Europcars, to charge clients for scratches that might have been on the car already, because if inspections were done so good why was our first car we were suppose to get not even driving properly and we had to inform your people. So who is to say they never even saw the scratch if they could not even tell that the car was giving problems. I feel we should not be liable for this as your consultant did a rush job with inspecting the car and maybe this is how you guys catch clients to pay for things. We never received any documentation emailed to us. I want a picture of the care before and after? I am so dissapointed in this whole situation.