JL
John L

1 reviews | Active since Aug 2020

07 Aug 2020, 17:59

Run away, it'll be quicker in the long run!

My experiences with Europcar. :( It was my first rental with them and I waited in line for over 3 hours (I had a reservation at 8pm, I did not get the keys until 11:30pm). To make matters worse it was closing time and when I got to the car the fuel tank was half empty. I went back but the counter was already closed so not only did I lose 3.5 hours but I also lost 30 euros. I should have stopped using them right then and there but stupidly I decided to try one more time. On the second rental I received a defective car that was making noise and I had to return it. Unfortunately, I also received a speeding ticket during the rental term. I paid DGT in Spain directly for the fine with my credit card, Europcar had nothing to do with administering the payment. When it was time to return the car I returned the car on time but the person working the counter did not want to be bothered with me and told me to just drop the keys in the dropbox. A few days later I received a revised invoice and they charged me about 100 extra euros for 2 additional days because the time of return was not recorded as Saturday but rather on Monday. After many, many emails and stress and after receiving at least 6 different invoices I finally received the correct charge, however they then added another charge. They are **********ly charging me a fine administration fee for a fine that I paid myself and not through their company. I am now opening a dispute with my credit card company and I will be posting reviews of my experience to warn others. I gave them the benefit of the doubt after the first rental but the second was even worse. :( So far I have lost 10 hours of my vacation due to Europcar! Save yourself the stress!

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Replies (1)
Europcar
Europcar's reply11 Aug 2020, 08:20
Official
Good Day, 

Thank you for affording us the opportunity to look into this matter for you.

Kindly note that a customer care representative will be contacting you shortly.

Europcar