Rude Assistant

Extremely unhelpful agent in Europcar Cape Town Int Airport branch on Friday evening. Couldn't be bothered to assist us with a pre booked vehicle through Discovery Vitality - advised that we had no booking when we had given him the email received with the Kulula reference # . After a long while he advised to download the attached which gave the Europcar reference and then proceeded to "skinner" about us with a colleague. Appalled that people still find this acceptable behavior. We left there feeling extremely unhappy with the treatment received and with a situation that could clearly have been dealt with in a much more professional manner. Perhaps Europcar needs to train their assistants in public relations. Clearly this chap never received any training in this regard. Won't be using them again!