Rude and Impatient Staff

I called Europcar international line on *** today, 8 October 2025, around 15:40, to book a car for my dad in Harare, Zimbabwe. When I asked for clarification on the car types, the agent, KEA, went “argh” and dropped the call.

This is unacceptable. I called back to ask for an email address or proper complaint line to formally report this, and I was told they don’t have one. This is shocking, no proper way to escalate complaints, no wonder agents can behave this rudely without accountability. I hope and ask that Europcar listens to this call and take serious action. I will be calling the supervisors tomorrow as this is unacceptable.