BM
Bernard M

1 reviews | Active since Aug 2017

08 Aug 2017, 21:58

****** of my deposit

<p>I rented a car Europecar from the 30 June to 30 July picked at polokwane airport and dropped off at Mbombela airport as agreed. R1400 was paid upfront as a deposit in case anything happen to the car and I treated that car like my own. The car was cleaned, fuel refilled prior to returning the car and news paper was left at the back of the car. On Sunday the 30July when I returned the car, the personnel who inspected and received the car he assured me that all was in order and I will get all my deposit. I now received R26 and no invoice or report was send to me to inform me why. This is has affected me so bad after several times using europecar rental cars and I always abide by their terms and condition. I need every single cent of my deposit as promised</p>

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Replies (1)
Europcar
Europcar's reply15 Aug 2017, 14:58
Official

Dear Bernard

Thank you for bringing your query to our attention, please be advised that we are currently investigating the matter & will revert back to you as soon as possible.

Yours Personally

Europcar - Customer Service