********** by *********** company

I rented a car to get to the airport for my overseas trip. I signed the papers for the car at 16h45 and left. The next day I drove into the car rental drop off area and pulled in behind the rest of the cars at 16h44. There were around 7 -8 cars waiting to be checked in in front of me and I had to wait for a few minutes before the staff member was free and came over to assist me. A few days later when i received the invoice while I was in New York i realised that I had been charged for 2 days' rental despite the fact that I was waiting to be checked in before the time the car was due back, the fact that there were several other customers waiting to be assisted before me and they were only able to assist me a few minutes later is not my fault, clearly you need more staff to assist. I think this practice is shameful and *********. I demand the second day's rental fee be refunded to me immediately and I will definitely be informing my 40 000+ travel blogger followers and Tripadvisor of the questionable ethics and practices of Europcar, i will ensure this experience has a negative financial impact on your business