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I hired a car with Europcar for 41 days, I payed a deposit of R14 000.when I took their car they just gave me a key without any of their staff inspecting a car with me.41 days later upon my returning of their car,the lady who inspected the car kneel down and check underneath the front bumper and found a small chip,I asked how can I notice something underneath the bumper and I asked her what if it was there when I took there car because no no had inspected the car,but I eventually agreed with that chip for arguments sake.i then went to the office to claim my deposit then the lady said I must come back after two weeks (15jan2018)since the person dealing with claims was on leave. Then to my surprise when I went there two weeks later they told me that I won’t get anything from my deposit, they told me that the bumper was cracked and it cost my whole deposit, then they showed me pictures of a cracked bumper but I told them it wasn’t the same car on that picture,and that car wasn’t cracked when I left it, I even asked them to check the footage of the day when I left the car.my cell no is ********** 336.thank you in advance will appreciate your help