SM
Sthembiso M

1 reviews | Active since Mar 2016

04 Mar 2016, 16:01

*******, CHARGED INCORRECTLY

The branch manager for the Lanseria Airport branch Werner knows exactly my complain, these guys are a bunch of ripoffs.<br> <br> I have been using rentals all the time if I have to take trips to Lesotho and all the time I've just been given a crossborder letter or a note has been made to the system from all the other rentals. To my shock I found out Europcar charges over R1000 for this. I did not even sign for this all they said is they emails a letter to me. <br> <br> You try and give a service provider a chance and they ***** from you, the first and last time I use their pathetic service.<br> <br> *Angry ex-customer*

0
Replies (1)
Europcar
Europcar's reply07 Mar 2016, 09:27
Official
Hello StheMnguni,

Dear Sthembiso,

We are in receipt of your feedback and do thank you for allowing us the opportunity to address your complaint.

Your complaint has been sent to Werner to provide some clarity on your complaint.

Please accept our apologies for the inconvenience

Yours personally,
Craig van Niekerk

Best regards,