NM
Ncebakazi M

1 reviews | Active since Dec 2010

09 Feb 2023, 16:26

RIGHT REAR DOOR DENTED, LEFT REAR DOOR DAMAGED and LEFT FRONT FENDER DENTED by who??

I rented a car and returned it on the 16th of January. When I returned the car, I did the inspection with one of the ladies. The windscreen was damaged and I had windscreen insurance. I acknowledged the damage and completed the forms and went home. A few days later I got an invoice with R4200 refund due to me. When I enquired about when will I get my refund on the 24th of January I was told there is a claim generated against me for WINDSCREEN CRACK, RIGHT REAR DOOR DENTED, LEFT REAR DOOR DAMAGED and LEFT FRONT FENDER DENTED. According to the latest sms I owe R7374. I would like to receive the inspection and the paper that I signed acknowledging RIGHT REAR DOOR DENTED, LEFT REAR DOOR DAMAGED and LEFT FRONT FENDER DENTED damage so I can review with my lawyer. I am currently travelling abroad and unable to call but once I have these my lawyer will take it up with you asduring my inspection only windscreen crack was observed and I acknowledged.

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Replies (3)
Europcar
Europcar's reply10 Feb 2023, 08:30
Official
Good Day Ncebakazi
Please share your RA number (reservation/reference number) with us. We will escalate your query with Customer Services to assist. 
NM
Ncebakazi M's update10 Feb 2023, 18:14
Reviewer Update
Contract number: ***
Europcar
Europcar's reply13 Feb 2023, 08:57
Official
 Thank you for the details. One of our Customer Services agents will be in contact with you