AF
Andre F

1 reviews | Active since Sept 2017

27 Feb 2018, 06:41

Ridiculously high fine transfer fee

I rented a car while I was down in Cape Town for a wedding last year in November. I received a fine on the rental car while driving around. Europcar then charged me R307 admin fee to transfer the fine!!!! It literally takes 5 minutes to transfer a fine on AARTO. I would have even done it myself if I knew about it. Therefore the person that administered the transfer is either useless and took 2 hours to do the transfer or they get paid R3,6 k an hour. That is a ridiculous rate to transfer a fine!! Will never use Europcar again.

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Replies (1)
Europcar
Europcar's reply27 Feb 2018, 11:03
Official

Good day,

Thank you for your post

Please could you provide your rental agreement number

I have requested that a representative from our Traffic Fines Department to contact you

Thank you

Europcar