dJ
daine J

1 reviews | Active since Jul 2013

21 Sept 2015, 18:04

Ridiculed! Get Your Facts Straight

I received a courtesy vehicle from EUROPE, arranged by VW Assist, in King Shaka airport Durban on 20/09/2015. All was well on collection. I returned the vehicle on 21/09/2015 to Margate where I was basically accused of re-spraying the vehicle after some paint was noted in the tiny groove between the vender & front bumper. I told the attendant that I know nothing of this & that I got the vehicle like this. I was requested to fill in an incident report to which I did & stated that I took delivery of the vehicle like this.<br> <br> I advised the attendant to find out about prior accidents to which he got a partial history that it had been previously repaired but will call me on 22/09/2015 with more details.<br> <br> I called the King Shaka Branch who got the information in 2 minutes that the car was in a front smash & repaired in July 2015 as well as a windscreen claim. I asked King Shaka branch to inform the Margate branch. The Margate branch called me to tell me the info that I already knew, but couldn't even apologize.I will <br> Never using this company again & will forward to VW that arranged the booking to NEVER use this company for their clients.<br> <br> Get your facts straight before you accuse people!<br>

0
Replies (1)
Europcar
Europcar's reply22 Sept 2015, 10:46
Official
Hello jamas747,

Thank you for bringing your query to our attention, please be advised that we are currently investigating the matter & will revert back to you as soon as possible.

Yours Personally
Calvin May