KM
Keleabetswe M

1 reviews | Active since May 2022

26 Mar 2024, 14:55

Rented with Europcar: Great Cars, Frustrating Refund Process

Renting a car with Europcar was a breeze. The car selection was excellent, and the pick-up process was smooth. However, my experience since returning the car hasn't been quite as positive.

According to the broker I used, Europcar advertises a quick and easy refund process. Unfortunately, that hasn't been my experience. It's been several days since I returned the car, and I'm still waiting on my refund. This delay is frustrating, especially since I was counting on that money.

Here's a tip for anyone renting with Europcar: take lots of pictures of the car upon pick-up and return. Document any existing damage, no matter how minor. This will help avoid any "funny business" when it comes to the final bill and potential deductions from your refund.

Overall, the car itself and pick-up process were great, but the slow refund is definitely a downside. If you choose to rent with Europcar, be prepared to wait a while for your money back, and make sure you have thorough photographic evidence of the vehicle's condition.

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Replies (1)
Europcar
Europcar's reply26 Mar 2024, 15:41
Official
Dear Keleabetswe.

Thank you for reaching out to us. 

Please check your email, we have sent you a message. 

Kind regards
Europcar