Rental Car

Landed in CT on Saturday the 28th of Nov just to find out that the rental car we prebooked was not available. There were a cue of 30 people and not a single car was in sight. We had to uber to Franschoek. Called Europcar the next day where they told me not to worry, they will sort it out. A week later and I'm still waiting for them to call me back. Disgusting and shocking service!!!