Refusal to reimburse

<p>My insurance hired a car for me with Europcar after my accident. I paid the deposit of R1390 as requested but only received R1029.71. The reason stated for the shortage was that R80 went to the toll gates and rest was because my insurance had refused to pay the one extra day and that I was personally liable for that amount. I contacted my insurance(Santam) and they agreed to pay the outstanding amount. I subsequesntly forwarded the email that I received from Santam which clearly says that they(instead) of me should be billed for the extra day.</p> <p> </p> <p>I have since been in contact with personel from europcar Centurion and to date nothing has happened. I communicated with Martin Louis De Vos but the guy is clearly not interested in resolving this matter as he has blatantly ignored my last email.</p> <p> </p> <p>My question is simple is it the policy of Europcar to ***** customers money or are you happy employing useless personnel who are not interested in resolving customer issues?</p>