REFUND/BAD SERVICE

<p>My booking reference no: ********** 90</p> <p>Good day,</p> <p><br />I rented a car through europcar from the 9th April 2017 to 17th April 2017.</p> <p><br />It is today the 4th working day after I gave back the car and the refund was still not back into my account now I phone customer care I they tell me they see it has not even been invoice and all of the sudden now 20 minutes later it is invoiced now from Monday I have to wait another 4 working days for my money to be paid back, the lady told me she don't know what would have happened if I didn't phone to ask I told the lady I want my money tomorrow the 22nd April 2017 back in my account she just told me it will not be back in my account tomorrow now the invoice department made a mistake and I must pay the price for that.</p> <p><br />My nice experience with Europcar now turned into a big distaster, if my money is not back into my bank account by tomorrow the 22nd of April 2017 I will never use Europcar ever again this was my first experience with Europcar and this is what happens I never have the same problem Avis I am VERY DISGUSTED the lady didn't even try to explain I just have to accept is and I will not accept it as I urgently need that money!!!!!!!!!!!!! </p>