Refund a nightmare, Europcar *****s

My insurance rented a car for me from europcar in Witbank on the 16th on November 2020 and i returned the car on the 18 Dec 2020 and till today i have not received my refund. I contacted customer service and they told me that they are unable to track my deposit of R1470. Firstly a consultant over the phone told me they cant track/see my deposit but they will inverstigate and get back to me and that never happened.

Secondly via emails i spoke to Nicole Lotter and she also stated she cant pick up my deposit and she advised that i must send her the proof of which i did and she advised that she has escalated the matter to euroocar in Witbank for inverstigation and till today nothing is happening, no deposit. I sent a her a mail on Friday the 8th and never received any response.

And i also noticed that there is alot of comolaints regarding refunds and obviously is due to *********** people. Since i returned the car on the 18th, its now day 25 without refund yet i was told my refund will be processed within 10 days after returning my vehicle.