WJ
William J
1 reviews | Active since Jan 2016
21 Jan 2016, 09:02
refund
On the 17des2015 budget hire a car for me at europcar upington branch I pay a fuel dep of 1350 I return the car on 16Jan2016 with promise I will get my refund on 19jan 2016 until today I there is nothing.I call them from yesterday using a lot of airtime.they don't even try to call me i send emails.<br> That's why I have no choice but to make this complaint <br> They just don't care to call or respond on my emails<br> I am now sick and tired because it seem I will use more than my fuel refund just for airtime to call them it is really a struggle
Helpful (0)
Replies (1)0
Replies (1)
Europcar's replyOfficial
21 Jan 2016, 11:08Hello wiliamrod,
Dear William,
Please accept our sincere apology for the inconvenience with your recent rental. Your experience has prompted an investigation and I can assure you that this is not consistent with our commitment to service excellence and most certainly not the impression we want to leave with our valued customers.
As discussed on the phone your refund has been processed and will reflect in your account tomorrow morning.
Please accept our apologies for the inconvenience
Yours personally,
Craig van Niekerk
Dear William,
Please accept our sincere apology for the inconvenience with your recent rental. Your experience has prompted an investigation and I can assure you that this is not consistent with our commitment to service excellence and most certainly not the impression we want to leave with our valued customers.
As discussed on the phone your refund has been processed and will reflect in your account tomorrow morning.
Please accept our apologies for the inconvenience
Yours personally,
Craig van Niekerk
Europcar's reply21 Jan 2016, 11:08
Official
Hello wiliamrod,
Dear William,
Please accept our sincere apology for the inconvenience with your recent rental. Your experience has prompted an investigation and I can assure you that this is not consistent with our commitment to service excellence and most certainly not the impression we want to leave with our valued customers.
As discussed on the phone your refund has been processed and will reflect in your account tomorrow morning.
Please accept our apologies for the inconvenience
Yours personally,
Craig van Niekerk
Dear William,
Please accept our sincere apology for the inconvenience with your recent rental. Your experience has prompted an investigation and I can assure you that this is not consistent with our commitment to service excellence and most certainly not the impression we want to leave with our valued customers.
As discussed on the phone your refund has been processed and will reflect in your account tomorrow morning.
Please accept our apologies for the inconvenience
Yours personally,
Craig van Niekerk