1 reviews | Active since Apr 2017
Refuelling
<p>I hired a RENAULT SANDERO STEPWAY for 3 days and drove 71 kms. I refuelled at teh airport (Total R45) and drove the car straight to the rental agency. I was then charged an additional R76 and R20 by the agency for refuelling. Upon questioning why, I was told by the manager "You drove a total of 71 km and refuelled for R45.60 which was not enough for the km driven. The vehicle you were using is estimated at R1 per km driven which means the fuel should have been around R71.00."</p> <p> </p> <p>The petrol attendant filled the vehilcle and im asking how can you pay R121 for fuel on this car for 71km??? Something isnt right!!!!!!!!!!!!!!!</p>
Dear Ms Ferreira,
Please accept our sincere apology for the inconvenience caused.
A query was logged for fuel by Thuba and processed on the 18/04.
The query was investigated fully before we concluded with this decision, we always strive on fixing the root cause of the problem.
Kind Regards,
Best regards,
Dear Ms Ferreira,
Please accept our sincere apology for the inconvenience caused.
A query was logged for fuel by Thuba and processed on the 18/04.
The query was investigated fully before we concluded with this decision, we always strive on fixing the root cause of the problem.
Kind Regards,
Best regards,
