READ THE TERMS AND CONDITIONS!!

PLEASE READ THE FULL BROCHURE OF TERMS AND CONDITIONS BEFORE RENTING WITH THIS COMPANY. They would never disclose all the terms and conditions upfront because they know they would go out of business if they did.They would rather refer customers to their website for terms and conditions knowing that few customers would go and read every line. I'm URGING every1 to go and read EVERY LINE before renting a car and you WILL change your mind. My wife was involved in a car accident with one of their cars where it wasn't her fault, a drunk driver drove into the back of their car. Firstly they don't want any1 to tow their cars but that night their emergency line was unavailable to assist us as a result, I allowed firsthelp who was first on the scene to assist us to tow their vehicle. I didn't want to leave the car standing there since their emergency line was unavailable. I called them in the morning to inform them and they demanded I pay for towing nd storage but they are the ones who were not answering when I called.I fought this in my situation of stress and anxiety nd If I didn't fight it I was going to have to pay. Their access for damage to the vehicle is R4311 which I paid then I get a bill of about 10 000 from them. When I query this, the term of DOUBLE ACCESS now applies( which was not disclosed when we signed) coz according to them the car is a write off. Somebody please tell me if one of their cars drove into me, what would have happened? This is what would have happened: my insurance was going to claim from their insurance, I would have to pay my own access or their insurance was going to fix my car. They were not going to be harrased for a double access so please tell me how any of this is fair. On top of that, their staff are rude to say the least, I was called by a GLORIA VAN ZYL from collections who had much attitude and only after I obliged to pay the double access did her tone change. I have decided reluctantly to pay this access but I have decided to refer the matter to the consumer ombudsman for the stress this company has caused me. I pay my insurance every month for a rental then when I need it I get placed in the hands of ******. PLEASE DONT FALL INTO THE TRAP, GO TO THEIR WEBSITE AND READ ALL THE TERMS AND CONDITIONS LINE BY LINE BEFORE YOU SIGN!!