TM
Tina M
1 reviews | Active since Aug 2019
25 Aug 2019, 16:11
R11 000 DEPOSIT - shocking!
On the 5th of August 2019 I rented a car from Lanseria and the deposit was R 5 908.7... fair enough! However, I did an identical rental this Friday the 23rd August 2019 and the deposit they took from me was R 11 174.40!!!! The reason the tell me is due to the fact I used a DEBIT card and not a CREDIT card.... I don't own a credit card and used the same card for the previous rental! Now I am over 10 grand down in my bank account at the end of the working month when debit orders are due to be deducted and I won't see the money for a further 2 weeks!!! I need some answers as to WHY R11k was necessary?!?!?!
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Replies (2)TM
On the fith of August I rented a car from Lanseria and the deposit was R Five Thousand Nine Hundred... fair enough! However, I did an identical rental this Friday the twenty third August and the deposit they took from me was ELEVEN THOUSAND ONE HUNDRED RAND!!!! The reason the tell me is due to the fact I used a DEBIT card and not a CREDIT card.... I don't own a credit card and used the same card for the previous rental! Now I am over ten grand down in my bank account at the end of the working month when debit orders are due to be deducted and I won't see the money for a further two weeks!!! I need some answers as to WHY eleven thousand rand was necessary?!?!?!
Tina M's updateReviewer Update
25 Aug 2019, 16:16On the fith of August I rented a car from Lanseria and the deposit was R Five Thousand Nine Hundred... fair enough! However, I did an identical rental this Friday the twenty third August and the deposit they took from me was ELEVEN THOUSAND ONE HUNDRED RAND!!!! The reason the tell me is due to the fact I used a DEBIT card and not a CREDIT card.... I don't own a credit card and used the same card for the previous rental! Now I am over ten grand down in my bank account at the end of the working month when debit orders are due to be deducted and I won't see the money for a further two weeks!!! I need some answers as to WHY eleven thousand rand was necessary?!?!?!
TM
Tina M's update25 Aug 2019, 16:16
Reviewer Update
On the fith of August I rented a car from Lanseria and the deposit was R Five Thousand Nine Hundred... fair enough! However, I did an identical rental this Friday the twenty third August and the deposit they took from me was ELEVEN THOUSAND ONE HUNDRED RAND!!!! The reason the tell me is due to the fact I used a DEBIT card and not a CREDIT card.... I don't own a credit card and used the same card for the previous rental! Now I am over ten grand down in my bank account at the end of the working month when debit orders are due to be deducted and I won't see the money for a further two weeks!!! I need some answers as to WHY eleven thousand rand was necessary?!?!?!
Europcar's replyOfficial
26 Aug 2019, 12:17Good Day,
Thank you for affording us the opportunity to look into this matter for you.
Kindly note that a customer care representative will be contacting you shortly.
Thank you
Europcar
Thank you for affording us the opportunity to look into this matter for you.
Kindly note that a customer care representative will be contacting you shortly.
Thank you
Europcar
Europcar's reply26 Aug 2019, 12:17
Official
Good Day,
Thank you for affording us the opportunity to look into this matter for you.
Kindly note that a customer care representative will be contacting you shortly.
Thank you
Europcar
Thank you for affording us the opportunity to look into this matter for you.
Kindly note that a customer care representative will be contacting you shortly.
Thank you
Europcar