Pro-Actively Changed Car seeing who we worked for

I travelled with my colleague to Durban on Wednesday 11th Feb for a business meeting. Our company had booked a car under his name so he did all the paperwork. We walked to the car and were busy loading our stuff. Suddenly we saw the lady (a tall blond lady - I didn't catch her name as my colleague did do all paperwork) running after us saying that she saw that we are working for Nissan and she had the keys of a Nissan in her hand saying that we can swap the cars. <br> This was an unexpected but very positive offer. It shows that the lady actually cared for her customers and took the time and initiative to go the extra mile. Small gesture big effect. My colleague and myself talked about this on our way to the meeting and we were both impressed. So well done - this is customer service!<br>