RP
Rina P
1 reviews | Active since Mar 2016
04 Mar 2016, 08:41
Price quoted not price charged
We booked a rental with Europcar through [URL Removed] We paid R1800 in advance an no km limit per day was stated on the quote. Upon collection of the vehicle we were advised that the quoted price was incorrect. The actual price for rental was R2292 and there was a limit of 200km per day and a fuel deposit of R3792. We showed the actual quote to the person who assisted us and were advised to take up the matter with [URL Removed] False advertising and no regard for the fact that a quote is binding once accepted! Worst part is that we are on our way to a funeral - absolute incomptence!!
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Replies (1)Europcar's replyOfficial
04 Mar 2016, 09:31Hello rina.parker,
Dear Rina,
Please accept our sincere apology for the inconvenience with your recent rental. Your experience has prompted an investigation and I can assure you that this is not consistent with our commitment to service excellence and most certainly not the impression we want to leave with our valued customers.
Email has been sent to you requesting a copy of your quote so we are able to identify the problem.
Please accept our apologies for the inconvenience
Yours personally,
Craig van Niekerk
Dear Rina,
Please accept our sincere apology for the inconvenience with your recent rental. Your experience has prompted an investigation and I can assure you that this is not consistent with our commitment to service excellence and most certainly not the impression we want to leave with our valued customers.
Email has been sent to you requesting a copy of your quote so we are able to identify the problem.
Please accept our apologies for the inconvenience
Yours personally,
Craig van Niekerk
Europcar's reply04 Mar 2016, 09:31
Official
Hello rina.parker,
Dear Rina,
Please accept our sincere apology for the inconvenience with your recent rental. Your experience has prompted an investigation and I can assure you that this is not consistent with our commitment to service excellence and most certainly not the impression we want to leave with our valued customers.
Email has been sent to you requesting a copy of your quote so we are able to identify the problem.
Please accept our apologies for the inconvenience
Yours personally,
Craig van Niekerk
Dear Rina,
Please accept our sincere apology for the inconvenience with your recent rental. Your experience has prompted an investigation and I can assure you that this is not consistent with our commitment to service excellence and most certainly not the impression we want to leave with our valued customers.
Email has been sent to you requesting a copy of your quote so we are able to identify the problem.
Please accept our apologies for the inconvenience
Yours personally,
Craig van Niekerk
