Poor unfriendly service at Europcar Centurion

I went to Europcar at Protea Hotel Centurion to pick up a rented car. I was told they are having a backlog and was going to have to wait for 30 minutes. I had made an appointment for 10:00 but arrived early around 09:40. I was told the cars are still being washed. I waited until 10:45 and the car was still not clean and did not smell very good. When I asked the guy who was doing the inspection why the car was dirty, I was told its because they don't use water. I had left my girls alone at home and did not want to waste anymore time

The staff was not friendly and only apologized about the delay after another client had complaint. The ladies were upset that a black woman was complaining