POOR SERVICE PLUS NO COMPLAINT HANDLING ETHICS

I consider Europcar as a ****. I returned the vehicle in good order, it was checked in my presence, they confirmed everything is fine. The following day, they call me, saying that there is a damage on the rear wiper, now they are taking my security fee and charging damage (R892.77) and claim handling fee (R401) for the damage caused by their staff official when cleaning the car. I have called (No answer), send WhatsApp (the moment you say you lodge a claim, they end chat), sent emails (No Response), and to date, there is no attempt to attend to the complaint because they know my money is with them. Please stay away from these guys!!! I hold a view that this is a **** company, it cannot be that it is such a 1 way.