POOR SERVICE FROM KHANYI

I received a call at 13h45 pm from Europ car hire as expected from my insurance as a booking for courtesy car. To my surprise Khanyi from Europcar was just another thorn in the flesh. I have never had somebody with such a bad attitude expressing incompetency. During this phone call Khanyi’s tone is that of an employee who does not like what she does. Khanyi is rude, she’s peaks with a raise tone and very unfriendly, She lacks the ability to Listen. As she asked question my responses were interrupted by her before I even finish a sentence she jumps into my conversation I speak she speaks I told her I am paying with a Master card she insist telling me of how a debit card is not acceptable and yet my account is not what she say the next thing I ask question she is just infuriated and speaks pushing me to accept what she command and not even explain the process of the transaction. This did not please me it was only a matter of disrespect and bullying me especially when she lost interest at what I was explaining my relations to the insurance. I really had to forfeit my booking for today because she clearly dismiss our conversation and told me to consult the insurance. I can boldly submit Khanyi for me expressed lack of client relations, no ability to listen, communication skill no empathy no adaptability and without being rude or pushy, good salespeople know how to get the job done but not with Khanyi. Khanyi must be advised, the best salespeople know they need to go above and beyond to be successful. Bad attitudes does not have good rewards.